About

Complaint handling – We have a team of highly trained complaint handlers working on behalf of a number of clients. We are here to work on standard dissatisfaction to high level ombudsman complaints.
We have an inhouse complaints management team to ensure our staff follow the complete complaints journey ensuring it ends in a positive outcome. We are here to maintain your brand reputation whilst saving you the valuable time and money.

Debt Management – The current global pandemic has led to uncertain financial times in many households across the country. We are here to help you treat customers fairly and with empathy. This sector has had many organisations sanctioned for unfair treatment of customers. We will help find the right payment solutions and outcome for the customer while maintaining your reputation.
Our team are trained in all aspects of this journey and understand that treating customers as individuals is imperative.

Call Overflow – We understand that events such as Black Friday , Christmas or launches of new services or products naturally leads to a large influx of calls. We have the experience and resources to help prepare for these peaks. Our customer service agents can help in maintaining your call volumes and ensuring your customers needs are heard.

Billing enquiries – Billing enquiries can be time consuming and be lenghty calls. Whether its standard billing enquiries or complicated bill adjustments we can handle all your customers concerns, saving your time for core operations.
Claims processing – We understand there is a lot of information to be cross checked when deciding to accept or reject a claim. We are here to help you follow the compliance regulations, manage your customers while claims outcomes are decided and assist in the management of the claim. Outsourcing claims handling will result in more efficient work within your organisation and a quicker customer journey.
Covid 19 response – More and more measures are being introduced to ensure covid 19 safety measures are being met. You can outsource this work to our covid response team to handle. We can ensure your customers are kept aware of your covid policy ranging from engineer pre visit calls to food delivery covid enquiries, we can take care of it!

Customer Retention – Customers are more and more aware of the competitive deals available from the competition. We can assist in developing a retention strategy for you to ensure your customers know they are being looked after in all ways. We have assisted major organisations in achieving save rates of 80% due to our innovative solutions. We can also help with strategies to upsell on these calls to increase revenue.
Customer Sales – Sales are more crucial now than ever before as we enter a new business environment post covid 19. Our specialist sales team can help you attract and convert those customers. Our outbound team are trained in online sales or over the phone. We can lead generate also in order to provide your own sales team with warmer leads.
Combine sales within your standard customer service calls and look to have 1 point of contact for your customer. This can improve the customer journey and productivity.

Incident Management – We can assist your organisation provide round the clock support to customers. Our 24/7 team are on hand to handle all emergency calls and are trained to ask the appropiate questions to ensure prompt resolutions.

Live Chat Support – We have a live chat support team on hand for those quick customer questions. This could be parcel delivery updates or general customer enquiries. We focus on optimizing online conversations, engaging web visitors , resolving customer queries and can lead generate for clients too.

TECHNICAL SUPPORT SERVICES

Customer Technical support- We have a highly skilled tech team who can handle your customers technical queries. Tech support can be provided for electronic goods to on demand streaming services. This support can be telephone support for customers who have called in or online virtual support over live chat.
Business Technical Support – Our skilled tech team can also be used for internal company tech support over the phone or over live chat. Our aim is to have employee tech issues resolved as quickly as possible allowing for productivity to be impacted as little as possible.

No project is too big or too small and our bespoke options are there to assist in any aspect of your business. If you want to find out more about what Trans Tech Direct can do for you or if you have any questions , we would love to hear from you ! Contact us for a quote and we will help whatever your needs may be.